What to do if someone steals your car

Hopefully you don’t need to know what to do if someone steals your car because it’s no longer on your driveway. Hopefully, you’re just getting an idea in case the worst happen. If you find yourself a victim of car theft, you’ll need to make 2 phone calls immediately. Unless the car theft is an emergency and you need the police to make chase, you should avoid calling 999. Dial 101 instead and ask to be put through to your local police force. They’ll ask you for your car’s registration details, its colour and the make and model. You’ll be given a criminal reference number which you’ll need for your next phone call.
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Calling your insurance company will probably be obvious but so many of us forget to do this after calling the police. Go through to the claims department and they’ll take you through the stages required to complete a claim. Each insurer’s process differs slightly, so put yourself in their hands and go with it.

Tax disc refund

Although you’ll be distraught that your car’s been taken, don’t forget to claim a tax refund. It might not amount to much money but it’s something. You’ll need to wait a week before completing the form but if the car’s not found within 7 days, you can apply for a tax refund. You’ll need to complete a V33 form, which you can get by calling DVLA customer enquiries, and send it off to the DVLA Refund Section along with a note that contains the crime reference number the police gave you earlier.

Insurance pay out

You’ll also need to get in touch with the DVLA if your insurer pays out. You do this by completing the ‘notification of sale or transfer’ V5C/3 section of your V5C registration certificate and sending it to DVLA. Make sure you add a letter saying when you accepted the payment and give the insurance firm’s name. Some insurers need the whole V5C form. If your insurer insists on this, just send a letter to DVLA that includes details of the insurance firm, the date of claim as well as the car’s colour, make and model. Don’t forget to sign it or it’ll be sent back.

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